SoftyCRM: The Instant CRM for Amazon Connect Call Centers

Stop juggling screens. SoftyCRM automatically logs calls and creates cases directly from Amazon Connect the moment the phone rings. Boost agent productivity and eliminate manual data entry – with zero setup.

"Softy CRM has been a vital part of our team's launch success. Because it is very intuitive to use, our team was able to quickly adopt."
– Lisa R., Manager - Mpathic

Amazon Connect to SoftyCRM Graphic

Key Features of SoftyCRM

Automatic Call Logging

Logs calls directly from Amazon Connect, saving your team time and ensuring no interaction is missed.

Instant Case Creation

Creates cases the moment the phone rings, streamlining your workflow and improving response times.

Zero Setup

Boosts productivity with no setup required—get started instantly and focus on what matters.

Actionable Dashboard Insights

Get a centralized view of key metrics and activities to monitor your call center’s performance.

Knowledge Base Access

Access a comprehensive knowledge base for quick reference and efficient support resolution.

Comprehensive Records Management

Organize and manage call records efficiently to keep track of all interactions.

Account Tracking

Track and manage accounts to streamline customer relationships and improve service.

Contact Management

Manage contacts seamlessly to ensure your team has the right information at their fingertips.

Choose the Plan That Fits Your Needs

Monthly Annual

Individual

  • Basic CRM Features
  • Contact Management
  • Task and Opportunity Tracking
  • Case Management

$29 Per user/month

Cancel anytime